Returns FAQ

Q: What if my order arrives damaged?

We take every precaution to ensure your cigars arrive in excellent condition. If your order is damaged, contact us immediately at info@cigarnation.com. Do not discard any items or packaging. Items must be unsmoked and in original condition.

Q: Do you accept returns?

We will accept returns under certain circumstances. You must request authorization within 7 days of receiving your order. Returns must be sent back in appropriate protective packaging.

RETURNS & CANCELLATIONS

What if my order arrives damaged?

We take every precaution to make sure your cigars arrive in excellent condition. If your order arrives damaged, email info@cigarnation.com within 48 hours of delivery (per your tracking information) with photos of the product and packaging. Please don't discard any items or packaging until we've resolved your claim.

Do you accept returns?

If there's an issue with your order, notify us within 48 hours of delivery, based on the delivery date in your tracking information. Email info@cigarnation.com with your order number, a short description of the issue, and photos of the product and packaging, and we'll guide you through the next steps. See our full Refund Policy for details.

Can I cancel or change my order after placing it?

Because we process orders quickly, we can’t guarantee cancellation or changes after checkout. If your order hasn’t shipped, we’ll do our best to accommodate. Please contact us immediately for urgent changes.

Have more questions?

We’re here to help. Contact us at info@cigarnation.com and we’ll make sure your cigar journey is a smooth one.

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