We take every precaution to ensure your cigars arrive in excellent condition. If your order is damaged, contact us immediately at info@cigarnation.com. Do not discard any items or packaging. Items must be unsmoked and in original condition.

We will accept returns under certain circumstances. You must request authorization within 7 days of receiving your order. Returns must be sent back in appropriate protective packaging. For more details, visit our Returns Policy.

Because we process orders quickly, we can’t guarantee cancellation or changes after checkout. If your order hasn’t shipped, we’ll do our best to accommodate. Please contact us immediately for urgent changes.

We’re here to help. Contact us at info@cigarnation.com and we’ll make sure your cigar journey is a smooth one.”