Frequently Asked Questions

Absolutely. We guarantee that your cigars will arrive in premium condition. In the unlikely event they do not, you are protected by our Quality Guarantee. Please see our Returns Policy for more details.

All of our cigars are stored in a state-of-the-art, climate-controlled humidified environment at our fulfillment facility in Columbus, Ohio. And we mean it - we have strict temperature and humidity standards we keep our facility within, which translates to the highest quality product available for you. Each order is carefully packed using protective materials like bubble wrap, foam, or air pillows to ensure the cigars arrive in the best possible condition. Single cigars are sealed in a humidity-retaining bag for freshness during shipment.

At this time, all orders must be processed through our secure website as we have no physical storefronts.

Our inventory is synced in real-time, so what you see is what’s available. If an item becomes unavailable while you're shopping, you’ll be notified at checkout.

**During our Grand Opening Celebration, we do expect to sell out of items. Please be patient as we continue to build out our inventories, but rest assured we use suppliers that can replenish our out of stock items in days, not weeks.

If you attempt to add more of an item than we have available, the system will alert you before checkout and adjust your cart accordingly.